Frequently Asked Questions and general info:
We understand there are alot of questions you may have before getting on an 800 pound animal. We'll try to address some common questions we've been asked over the years. Of course, if we don't cover your particular inquiry, feel free to reach out.
Q. Can me or my group ride alone?
A. NO - All rides are guided by a Trail Boss/ Wrangler.
Q. Can I as a grandparent, aunt, neighbor, etc. sign for a minor to ride?
A. NO - ONLY A PARENT OR LEGAL GUARDIAN IS ABLE TO SIGN THE LIABILITY WAIVER FOR A MINOR.
Q. What are the ages you allow?
A. We accommodate ages 6 through 106. (but you must be at least 42" tall) If you're 107 or older, well... you can ride too. Chances are that's all you had growing up with no cars.
Q. Do you provide helmets?
A. Absolutely! Ages 17 and under are required by law to wear them. 18 and over, we provide them and it's your choice. (But I would set an example)
Q. What do I wear?
A. No Shirt, No Shoes, NO SERVICE!!! Also, we recomend jeans but shorts are OK. Closed toed shoes are a must. No flip-flops, or sandals.
Q. Can we run, trot, or gallop?
A. All you experts can run as fast as you want, but only on foot. You will be regulated to our trail bosses pace for safety concerns. (this is a trail ride - relax and take in the beautiful view of the forest)
Q. Can we ride 2 people on one equine?
A. NO! Only one person per horse - NO EXCEPTIONS.
Q. What if it's too hot to ride?
A. The saftey of you and the equine is our top priority, however the trails are covered by a canopy of trees. On average it's 13 degrees cooler in the forest. (our equines are on electrolytes)
Q. What if me or someone in my party is overweight?
A. Our limit is at 240lbs. Please be truthful - We'll put you on the scale! (your privacy will be respected) The registration form filled out for your party clearly states our weight limit at 240lbs. It also reiterates total honesty on each individuals weight as our individual equines have a weight limit as well.
Q. Should I bring bug spray?
A. Yes! We strongly recommend that you spray yourself down by your vehicle before approaching.
Q. Will we see any wildlife?
A. We hope so. We have seen have wild turkeys, rabbits, squirrels, wood peckers, owls, hawks and we've been fortunate to see deer and even fawns being born. No Panda Bears yet. We really want to see one of those.
Q. Do I need experience?
A. No! You will have a lesson before we start. (your lesson will be videoed) By the end of the ride, you'll be ready to do it again.
Q. What if I'm scared?
A. Very understandable. These are very large animals. We would never put you in danger. Every one of our equines have logged hundreds if not thousands of rides with just as many unique riders. Be honest with us on your concern and we'll address it. In order for us to stay on schedule, should you decline your ride there are no refunds.
Q. Regarding your packages and gift certificates ........ can I get a refund?
A. Sorry, no refunds on packages, or gift certificates. These are similar to a "membership" or a "gift card" and are treated in the same manner. They are prepaid with the assumption that during the riding season they will be used in full.
Q. What if it rains?
A. Equines love the rain. Some of our staff don't mind riding in it. It's all about your comfort, however, we do not ride in thunder & lightning therefore a refund will be provided or rescheduled. Any rescheduled ride granted must be used in the same year it was received.
Q. What if I fall off?
A. Listen very carefully during your riding lesson. We explain how to use your balance in your stirrups to act as a seat belt. We can teach you to use it....we can't make you use it. That's up to you.
Q. What if I need to cancel?
A. We so appreciate notice of cancellations whether it be a party of 2, or 15. Considering the amount of time to prepare horses, and of course, staying on schedule, a 24-hour notice is required for a refund, (excluding dangerous weather). NOTE: Any rescheduled ride must be used in the same year it was received.
Q. What if my guests do not speak English?
A. Because a riding lesson is always given before the ride, for safety, it is imperative that your guests understand the lesson. Therefore, you'll need to interpret so your guests will understand safety. Should staff determine your non English speaking guests still do not comprehend, for safety purposes they will not be permitted to ride (no refunds).